Client Feedback/Complaints

Client Feedback

We aim to achieve the best results for our clients. To maintain standards in line with current market/client expectations, we rely on client feedback.

We monitor satisfaction and gather feedback by: requesting feedback during annual client reviews, business trips and meetings and marketing events; actively seeking feedback on an annual basis either by telephone, meetings or written survey.

We always welcome feedback from our clients, so please feel free to send any comments on CJC, and/or the service you've received, to All emails to this address are sent to a member of the Business Support team, and therefore if you wish your comments to remain anonymous please state within your email and we will ensure that your comments are dealt with confidentially.


We are committed to providing our clients (and third parties) with an efficient and professional service. However, if this falls short of your expectations, you should contact the director of CJC who is responsible for overseeing your relationship with CJC. We will make every attempt to ensure that your complaint is resolved promptly and the outcome communicated to you in writing. A copy of our complaints procedure is available upon request.

If your complaint or claim cannot be resolved between us, you have a right to complain to the Legal Ombudsman. The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately. However, before you contact the Legal Ombudsman you must first register an official complaint with us. Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied, you can then involve the Legal Ombudsman. For more information on how the Legal Ombudsman works please  visit the Legal Ombudsman website.


In normal circumstances you are required to register a complaint within one year.  You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:

  • You must register your complaint with us within one year
  • The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint
  • After this time, you can contact the Legal Ombudsman (but you must do so within 6 months)

Getting Started

To register a formal complaint, please write to us and include all the information suggested by the Legal Ombudsman - their website includes some useful checklists and sample letters.

In addition to the Legal Ombudsman, several other complaints bodies exist which are also able to deal with complaints about legal services - these are: Ombudsman Services, ProMediate, Small Claims Mediation and the European Online Dispute Resolution platform. Information about these alternatives can be found at: